Services Offered

 

Onsite Commissioning

Get the advantage of NewsMaker Systems technical experts assistance to install, configure and deploy NewsMaker System products. Special emphasis is placed on configuring your system and helping you get it up and running. Our teams have years of onsite experience and will save your staff valuable time in taking your new system on the air.


 

News Styles™ Setup & Configuration

NewsCaster products feature our exclusive News Style™ templates to make your shows easy to stack and flawless to run. NewsMaker will assist you in the basic configuration of templates to get you up and running. Additional customization and creation of show specific News Styles is also available.


 

Onsite Technical Training

NewsMaker Systems technical staff are available to travel to your site to lead your technical staff through the key aspects of configuring, maintaining and troubleshooting your NewsMaker Systems installation. Technical courses can be tailored to meet the specific needs of your organization.


 

System Administration

Systems Administration includes changes to the core system parameters such as system tuning, changes of user rights and priorities and other low level functions. These are generally made through the system's set-up configuration. NewsMaker Systems specialists can make these changes remotely via the internet.


 

Factory Warranty & Service Policy

The NewsMaker Systems factory warranty and services policy covers all NewsMaker hardware and software for the first 12 months after delivery, or 12 months after installation, which ever is first. NewsMaker Systems will replace or repair hardware components that fail under normal use during this time period. The NewsMaker Systems first year warranty and support include:

  • All NewsMaker Systems software operates in accordance to specifications at the time of sale
  • Software bug fixes
  • 24x7x365 Emergency Assistance
  • 24-72 hour response times for non-emergency questions during standard business hours
  • System administration changes within 48 hours
  • Free shipping on hardware replacements
  • Live systems dial in via TeamViewer, as permitted by user access

 

Additional Support Program - Available Per Year

The Additional Support Program offers the same items as the Factory Warranty, and more. Email sales@newsmakersystems for more information.